Florida Consumer News

Florida Consumer E-Newsletter February 2009 - A Message from the Commissioner

Latest 'phishing' scam lures you with tax return - February 19. 2009 - Cyber-thieves' e-mail looks like it's from the IRS, but it's a rip-off

January 28, 2009

For Immediate Release

A recent variation of an old phishing scam has resurfaced.  Consumers have received emails from what appears to be the “AOL Safety and Security Team” that requests them to verify their billing/account information or else their account will be suspended.  The Department’s consumer fraud investigators contacted AOL and were informed that in fact the email is fraudulent and that AOL does not contact their customers to ask for personal information via email.

If you get an email or pop-up message that asks for personal or financial information, do not reply, and don't click on the link. Legitimate companies won’t ask for your personal information through email. If you are concerned about your account, contact the organization mentioned in the email using a telephone number you know to be genuine, or open a new Internet session and type in the company's correct Web address yourself. Never cut and paste the link from the message into your Internet browser — phishers can make links look like they go to one place, but they actually send you to a false site that’s used to steal your information.

Remember, we’re here for you. Our Consumer Hotline, calling within Florida 1-800-HELP-FLA (435-7352), outside of Florida 850-488-2221 or en Español 1-800-FL-AYUDA (352-9832), will answer any consumer related questions you may have or direct you to the best resource for assistance. You can also visit us online at www.800helpfla.com for additional consumer information.

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